Q-What is Cakeoclock.pk?
Answer: Cakeoclock.pk is an internet base company whose mission is to deliver selective and quality products of both branded and own label with the very best value to its customers in Pakistan and around the world.
Cakeoclock.pk has been established to spread happiness through gifts delivery. We believe in serving our customers with respect and faith.
Q-How we trust on Cakeoclock.pk?
Answer: We are authorized from FBR Pakistan. FBR Verification # 7790337-7
Q-What exactly happens after ordering?
Answer: Our mission is to build long term relationships with our customers and clients and provide exceptional customer services by delivering the best quality products.
For Customers satisfaction our delivery Staff do not leave address until Customer checked all items & Said OK with Quality & Number of items. However, if still any complain we follow our return policy, Our Customers are our Family.
Q-How we pay?
Dear customer if do you want deliver order on same address you can pay cash on delivery or if do you want send as a gift on another address then we cant receive payment from receiver so you can pay through Credit Card/ Debit Card, Easypaisa/Mobicash, Bank Transfer or Western Union. Click here for Payment Details https://cakeoclock.pk/payment/
Q-What are delivery and shipment time?
Answer: Our Delivery Services are available all over Pakistan.
- Same Day Delivery Services.
- Midnight Delivery Services 12 o Clock.
- Specific-Time Delivery Services.
Q-Is my Credit Card Number / Bank A/C. Number Secure?
Answer: Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
Q-How do I feel sure that you have correctly registered the order placed?
Answer: After you have placed the order, you will receive an e-mail confirming each order registered with smilee.pk Please check your e-mail inbox or junk mail folder and if you want any correction.
Q-Midnight Delivery Services is possible 12 o clock?
Answer: 12 o Clock Midnight delivery Services is available in major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.
Q-Specific-Time Delivery is possible?
Answer: Specific-Time Delivery is available in all major cities including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar, and Sialkot. Please call or e-mail to check for other cities
Note: Specific time cannot be given on Event days like (‘Eid, Valentine’s Day, Father’s day Mother’s day Etc.).
Q-Same Day Delivery is Available?
Answer: Same Day Delivery Services is available in all major cities including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar, and Sialkot. Please call or e-mail to check for other cities.
Q-What is “package tracking” in my orders?
Answer: Our customers are our family, Customer can Complain can be submitted in 24 hours of delivery for Nonperishable items for Food items 3 hours, We will work with you and we will replace the items with return of previous items from you if there was a genuine compromise in the quality of the product.
Q-Our refund policy?
Yes we refund 100% cash amount incase customer cancel his order before 24 hours(if order not prepared), after this time slot order cancelation 50% Amount will be refund(if order not prepared).
Refund Takes place within 7 days of cancellation.
In our site mostly gift items like Flowers, cakes, Fruits etc. if customer not received fresh item then customer need to complaint within 2 Hours, and don’t use these items we send our team he will inspect item if customers has valid complaint then we replace item if customer use these items and complaint After 2 Hours then complaint not acceptable. If items wrong delivered then client has to file complaint within 24 hours of delivery, after that complaint is not accepted.
Color and slight size difference of product can occur. Complaint will not be accepted for those.
If customer want to exchange his order with other Gift items (if order not prepared). Minimum time require for this 24 Hours. If order for same date then exchange not possible.
Q-Order Replacement policy?
If any gift item delivered in damage condition or not same customer need to complaint to our customer support within 5 hours, company replace this item within 3 working hours. After this time slot complaint not acceptable.
Q-Order Cancellation policy?
if customer want to cancel his order, please inform us 24 hours before, if any customize item not prepared we can cancel his order as per customer demand and refund his amount within 7 working days.